1. Eligibility

You must be at least 18 years old and reside in India to use Vault. [cite: 3] By creating an account via phone number or Google login, you confirm your eligibility. [cite: 4]

2. Platform Overview

Vault is a peer-to-peer (C2C) marketplace designed to facilitate secure commerce between users by leveraging:

• Escrow services (powered by RazorpayX) [cite: 5]
• AI-based dispute resolution recommendations
• In-app chat and listing infrastructure

3. Payments & Fees

We use RazorpayX Escrow to hold funds during a transaction until delivery is confirmed. [cite: 5, 6]

A 5% transaction fee is charged to the seller only, automatically deducted before payout. [cite: 6]

Buyers are not charged any platform fee. [cite: 6]

All payments are processed via Razorpay and are subject to their respective terms. [cite: 7]

4. Dispute Resolution

• Disputes are reviewed by Vault's internal team using AI-generated insights based on transaction history and chat logs. [cite: 8]
• Final resolution decisions are made by human moderators, not AI. [cite: 9]
• Refunds (including the 100% fraud protection guarantee) are issued post-review at Vault's sole discretion. [cite: 10]

5. User Conduct

By using Vault, you agree to:

• Provide accurate and complete information [cite: 11]
• Not engage in fraudulent, abusive, or misleading activity [cite: 11]
• Only list items/services that comply with Indian law [cite: 11]
• Cooperate in good faith during disputes [cite: 11]

Vault reserves the right to suspend or ban users who violate these terms. [cite: 11]

6. Liability & Indemnity

Vault acts only as a facilitator. We are not responsible for:

• The accuracy of user listings [cite: 12]
• Delivery or quality of goods [cite: 12]
• Data collected by third-party services such as Razorpay or OpenAI (ChatGPT) [cite: 12]

By using Vault, you indemnify us from any legal claims arising out of user misconduct or third-party failures. [cite: 12]

7. Termination

Users may delete their account at any time. [cite: 13] Vault reserves the right to suspend or terminate access for any user violating these terms or engaging in fraudulent activity. [cite: 13]

8. Changes to Terms

We may modify these Terms at any time. [cite: 14, 15] Continued use of the platform constitutes acceptance of any revised terms. [cite: 15]