1. What We Collect

When you use Vault, we collect:

• Name, phone number, email address (via Google or phone login)
• Listing and transaction details
• In-app chat messages
• Location (if shared by user)
• Device and usage data

2. How We Use Your Data

To facilitate escrow-based transactions and payouts

To recommend and resolve disputes using AI

To detect and prevent fraud

To provide support and platform improvements

3. Data Retention

You may delete your account at any time

Even after account deletion, we retain anonymized chat data for AI model training and product development

Transactional records may be retained for legal and audit purposes

4. Third-Party Services

We integrate with third-party services, including:

• Razorpay & RazorpayX - Payment and escrow
• OpenAI (ChatGPT) - AI-based chat and dispute assistance
• Supabase - Backend infrastructure

We do not control or assume responsibility for how these third parties handle your data. Please review their respective privacy policies.

5. Data Security

We use industry-standard security measures to protect your data.

However, no method of transmission is 100% secure, and Vault is not liable for breaches beyond our control.

6. Your Rights

• You may request account deletion at any time
• You may contact us to access or update your personal data
• You may request clarification regarding our data practices via email

7. Changes to this Policy

We may update this Privacy Policy periodically.

Users will be notified via email or in-app message.

8. Contact Us

If you have questions, contact: support@vault.org.in